Returns & Exchanges
At Lily and Me, we want you to love every piece you purchase, which is why we offer a hassle-free 30-day return policy for all unworn and tagged items. If your selection isn't quite right, we are here to help you find the perfect fit or provide a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized collection point.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing